Privacy policy

Who we are

CL0 is a brand of Corrected Cloud Pty Ltd (ABN 36 656 886 556). In this policy, "we" and "us" mean Corrected Cloud Pty Ltd. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988.

You can contact us at hello@cl0.ai, or by post at Suite 12, Level 3, 1 Mona Vale Road, Mona Vale, NSW 2103, Australia.

What this policy covers

This policy covers the cl0.ai website only. It doesn't cover the applications that we build for clients, or the personal information that those applications handle.

If you use an application that we built for an organisation, that organisation's privacy policy applies. If you have a question about the application, ask that organisation.

What we collect

We collect personal information through this website in three ways:

• when you visit the site, through our analytics service
• when you book a call
• when you email us

Please don't include patient details or other health information when you book a call or email us.

Analytics and session recordings

We use PostHog to learn how people use the site, so that we can improve it. When you visit, PostHog records:

• the pages that you visit and how long you stay on each one
• the links and buttons that you click, and how far you scroll
• the site that sent you here, and any campaign details in the link
• your browser, operating system, device type and screen size
• your approximate location (city and country)

PostHog works out your location from your IP address. It then discards the IP address and doesn't store it.

PostHog also makes a recording of your visit. The recording shows what you saw on each page, and your mouse movements, clicks and scrolling. It hides what you type into form fields. It doesn't include the booking calendar on our contact page, because Calendly provides that calendar. The recording also keeps technical details that help us fix problems, such as error messages and how long each request took.

PostHog stores a random identifier in a cookie and in your browser's local storage. The identifier lets PostHog connect your visits from the same browser. We don't link it to your name or email address.

Your browser sends analytics data to cl0.ai, and our hosting passes it on to PostHog, Inc. PostHog stores it on servers in the United States. We keep recordings for 30 days. We keep other analytics data for as long as it helps us improve the site. PostHog's privacy policy explains how PostHog handles information.

We don't use analytics data for advertising, and we don't share it with advertisers.

Turning analytics off

Analytics doesn't run if your browser sends a Global Privacy Control or Do Not Track signal. You can also turn analytics off in this browser here:

This browser keeps your choice in its local storage. If you clear the storage, or use a different browser, you need to choose again.

Booking a call

The booking calendar on our contact page comes from Calendly, LLC, a company in the United States. When you book a call, Calendly collects your name, your email address, the time that you choose and anything else that you enter in the booking form. Calendly sends these details to us. We use them to hold the call and to follow up with you.

Calendly can also set its own cookies. Calendly's privacy notice explains how Calendly handles information.

Emailing us

When you email us, we receive your name, your email address and anything that you write. We use this information to reply to you, and we keep it as a record of our conversation. Google hosts our email.

Hosting

Amazon Web Services (AWS) hosts the site in Sydney. When you visit, your browser connects to an AWS server near you, which delivers the pages. AWS uses your IP address to do this.

Who we share information with

We share personal information only with the services named in this policy: PostHog, Calendly, Google and AWS. They hold it so that they can provide their services to us. We don't sell personal information. We disclose it to anyone else only if the law requires us to, or if you agree.

PostHog, Calendly and Google can store personal information in the United States. Google can also store it in other countries.

Seeing, correcting or deleting your information

You can ask us for a copy of the personal information that we hold about you. You can also ask us to correct it or delete it. Email us at hello@cl0.ai, and we'll reply within 30 days.

Analytics data isn't linked to your name, so we may not be able to find the analytics data about you.

Complaints

If you think that we mishandled your personal information, email us at hello@cl0.ai. We'll look into it and reply within 30 days.

If you aren't satisfied with our reply, you can complain to the Office of the Australian Information Commissioner (OAIC). Go to oaic.gov.au or call 1300 363 992.

Changes to this policy

We update this page when we change how we handle personal information. The date at the top shows when we last changed it.